The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
When your gear gets ripped off or is lost by a carrier. Start here.
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No matter what the circumstance, you’ll need to report the incident and get written proof of this report. How you should proceed depends on where the theft happened. In every case, you should:
If the incident took place on public transport, such as a plane, cruise, bus or train, you’ll also need to:
You need to report the theft to the local law enforcement as soon as reasonable, ideally within 24 hours of the theft. Be sure to get a copy of the report for your records. You’ll need to submit this with your claim.
If your cell phone or tablet gets stolen:
You'll need to keep original receipts and official reports as evidence for your claim.
Supporting documents may include your itineraries and receipts for any other essential expenses (e.g change of clothes or toiletries, which you may need to replace the items in your bag.
Read over your insurance policy to see what’s covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim online and send in any supporting documentation afterwards.
If you have questions about coverage or the claims process, just ask us.
Insurance protection for your hard earned vacation in the event of unexpected cancellation.
We’ve got your back.
We’ll get you to hospital or home quickly.
Help starts here.
Coverage for the theft, damage or delay of your bags, tech and sports gear.
Help starts here.
Protect your health
Protect your trip
Protect your stuff
Assistance Services
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the teamBefore your trip, check the latest government advice for any travel alerts for your destination.
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